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Pamela Elizabeth Mckinnon

SAFe® - SCRUM Master, Product Owner, Product Manager

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Pamela Elizabeth Mckinnon
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Professional Status
Employed
Open to opportunities
About Me
An Innovative, customer focused and results oriented leader with more than 17 years of project management experience.

LEADERSHIP SKILLS
  • Manage stakeholder engagement/
    communications for projects
  • Ability to build trusted advisor relationship with senior management
  • Independent thinker with excellent decision making skills
  • Develop and manage a detailed project schedule and work plan
  • Monitor progress and make adjustments as needed
  • Predict resources needed to reach objectives and manage resources
  • Experience developing Business Analytics on the web
  • Expert experience with Office Suite (Word, Outlook, advanced Excel, advanced PowerPoint)

METHODOLOGIES
CSM® - Certified Scrum Master
SAFe® POPM - Certified Product Owner/Product Manager
Waterfall SDLC
Experiences
  • 10-2017 to Present: Global Program Manager

    GROUP MANAGER: 2019 to Present:
    • Project Manager - Gateway Portal Applications
    • Develop project dashboards to convey project progress and impact
    • Provide support services and product delivery across multiple projects/products utilizing industry best practices, within a scaled agile framework
    • Manage multiple product releases and overseeing development stages
    • Manage global team in U.S. and Ireland
    • Act as the liaison between the software development team, business owners and internal and external stakeholders
    • Manage program budget process and coordinate with executive leadership, project managers and vendors to ensure project resources are applied efficiently and effectively
    • Manage problem escalations
    • Align project schedules
    • Manage and allocate staff resources
    • Responsible for determining feature requirements, researching customer experiences, and outlining a detailed product strategy
    • Measure project performance using appropriate application tools and techniques.
    • Mentor and motivate teams to improve system processes

PROJECT MANAGER (SCRUM MASTER)

Almac Group
October 2015 to September 2017
  • Project Manager of Mobile Applications
  • Monitored progress and performance
  • Managed teams to remove impediments
  • Owned product vision from conception to implementation
  • Established and drove product iterations and story features
  • Managed multiple agile product road maps and releases
  • Responsible for determining feature requirements, UX Design, and the overall customer experience
  • Ensured development teams followed scrum framework values and agile best practices
  • Managed program and project teams
  • Coordinated and delegated cross-project initiatives
  • Identified key requirements needed from cross-functional teams
  • Developed and managed project budgets of more than 8 million dollars
  • Successfully delivered against established business goals and objectives
  • The de facto project and program manager responsible for establishing and delivering on project/program objectives, scope and budgets of more than 10M dollars for the replacement ERP system, MS Dynamics AX
  • Set goals and objectives to develop team members and provided coaching and feedback to assist staff with reaching their full potential
  • Coordinated with corporate communications partners to develop key project/product messages
  • Gather data for emerging new ideas and system features
  • Conducted market research to expand products development. Assisted with overseeing the design, deployment and growth of features using the Agile Scaled Framework.
  • Analyzed and evaluated the current business processes to identify outcomes and areas of improvement.
  • Collaborated with decision makers, system owners and end users to define business, financial, and operational requirements
  • Supported all industry aspects (i.e. usage questions, issues, business processes, reporting, and data quality) of the MS Dynamics AX and associated application components
  • Developed detailed project plans to monitor progress against budgets
  • Provided detailed requirements for Law Firm practice management and mobile application solutions
  • Defined Agile product roadmap, epics, features and sprints
  • Performed decomposition of themes and epics for multiple sprints and releases
  • Developed user stories and detailed acceptance criteria per Agile SCRUM methodology
  • Managed weekly backlog grooming team sessions
  • Contributed to User experience (UX) designs
  • Participated in identifying market problem and developing solutions
  • Accountable for coordinating internal resources and third party vendors for the execution of network topology projects
  • Estimated the budget, resources, and time required to complete projects
  • Managed software engineers responsible for developing three major VZB systems:
    1. Global Notifications Services (GNS)
    2. Outage and Situational Information System (OASIS)
    3. Fiber Locate Protection System (FLPS)
  • Developed, documented and refined network operation center (NOC) policies, processes, procedures, and associated systems requirements
  • Maintained call volume history, hiring, managing, coaching and evaluating personnel, partnering with peer management to ensure resolution of service issues.
  • Responsible for managing the operation of the NOC, including scheduling to meet staffing requirements
  • Directed day-to-day NOC operations
Skills

TOOL PROFICIENCIES

  • SmartSheets
  • JIRA
  • ProofHub
  • PowerBI
  • HP Quality Center
  • Visio
  • MS Projects
  • ITIL Framework Capability
  • Tabular
  • SmartSheets
Education

B.S., Computer Information Systems

California Lutheran University, Thousand Oak, CA.

I received a strong business and liberal arts education, in addition to an emphasis in computer applications in software, hardware and programming.
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