Head of Internet Services Product Management. Managing a team of Product Managers responsible for specifying market requirements for current and future Almac products.
Responsible for driving the successful commercialization of these new software products.
Serves as the internal and external voice for Service Offerings, Product Communication, Vendor Selection and Customer Adoption. Manage and Support go-to-market strategies and drive cross-departmental activities necessary to support the service offering. Collaborate with IT and Project Management to translate the Business Champion’s strategic initiatives into viable software requirements.
Managed staff development of the Fiber Locate Protection System (FLPS), a JAVA Oracle web based system used to locate fiber buried near scheduled dig sites.
Managed staff development of the Global Notifications Services (GNS), a JAVA Oracle web based system used to provide wireless services to other IT applications that communicate with external devices.
Managed staff development of the Outage and Situational Information System (OASIS), a JAVA Oracle web based system used to provide timely and accurate communications to VZB executive management and personnel who are involved in the restoration process or are impacted by a network emergency or catastrophic outage.
Accountable for developing the Network Surveillance Systems (NSS) organization 'Business Case' used to secure yearly funding for IT Business Unit projects.
Responsible for managing the operation of the NOC, including scheduling to meet staffing requirements.
Maintained call volume history, hiring, managing, coaching and evaluating personnel, partnering with peer management to ensure resolution of service issues, and direct the evolution of processes and procedures related to the day to day NOC operations.
Developed, refined, and documented NOC policies, processes, procedures, and associated systems requirements and drove their implementation and use.