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Pamela Elizabeth Mckinnon

SAFe® - SCRUM Master, Product Owner, Product Manager

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Pamela Elizabeth Mckinnon
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Professional Status
Employed
Open to opportunities
About Me
An Innovative, customer focused and results oriented leader with more than 17 years of project management experience.

LEADERSHIP SKILLS
  • Manage stakeholder engagement/
    communications for projects
  • Ability to build trusted advisor relationship with senior management
  • Independent thinker with excellent decision making skills
  • Develop and manage a detailed project schedule and work plan
  • Monitor progress and make adjustments as needed
  • Predict resources needed to reach objectives and manage resources
  • Experience developing Business Analytics on the web
  • Expert experience with Office Suite (Word, Outlook, advanced Excel, advanced PowerPoint)

METHODOLOGIES
CSM® - Certified Scrum Master
SAFe® POPM - Certified Product Owner/Product Manager
Waterfall SDLC
Experiences
  • Accountable for coordinating internal resources and third party vendors for the execution of network topology projects
  • Estimated the budget, resources, and time required to complete projects
  • Managed software engineers responsible for developing three major VZB systems:
    1. Global Notifications Services (GNS)
    2. Outage and Situational Information System (OASIS)
    3. Fiber Locate Protection System (FLPS)
  • Developed, documented and refined network operation center (NOC) policies, processes, procedures, and associated systems requirements
  • Maintained call volume history, hiring, managing, coaching and evaluating personnel, partnering with peer management to ensure resolution of service issues.
  • Responsible for managing the operation of the NOC, including scheduling to meet staffing requirements
  • Directed day-to-day NOC operations
Detailed Description
  • Responsible for employee selection, career development, yearly reviews and determining compensation.
  • Provided input and development of test & implementation plans; monitored and evaluated business solutions for accuracy and managed the development of implementation plans to ensure successful project delivery.
  • Obtained operational business needs and developed high-level concept definition by eliciting, collecting, defining, and analyzing requirements.
  • Successfully implemented the above three application, managed production support on-call issues, and determined next release features.
  • Traveled throughout the US, Europe and Asia, to support the international training and implementation of this and other IT Systems.