Accountable for coordinating internal resources and third party vendors for the execution of network topology projects
Estimated the budget, resources, and time required to complete projects
Managed software engineers responsible for developing three major VZB systems: 1. Global Notifications Services (GNS)
2. Outage and Situational Information System (OASIS) 3. Fiber Locate Protection System (FLPS)
Developed, documented and refined network operation center (NOC) policies, processes, procedures, and associated systems requirements
Maintained call volume history, hiring, managing, coaching and evaluating personnel, partnering with peer management to ensure resolution of service issues.
Responsible for managing the operation of the NOC, including scheduling to meet staffing requirements
Directed day-to-day NOC operations
Detailed Description
Responsible for employee selection, career development, yearly reviews and determining compensation.
Provided input and development of test & implementation plans; monitored and evaluated business solutions for accuracy and managed the development of implementation plans to ensure successful project delivery.
Obtained operational business needs and developed high-level concept definition by eliciting, collecting, defining, and analyzing requirements.
Successfully implemented the above three application, managed production support on-call issues, and determined next release features.
Traveled throughout the US, Europe and Asia, to support the international training and implementation of this and other IT Systems.