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Pamela Elizabeth Mckinnon

SAFe® - SCRUM Master, Product Owner, Product Manager

Pamela Elizabeth Mckinnon
Professional Status
Employed
Open to opportunities
About Me
An Innovative, customer focused and results oriented leader with more than 17 years of project management experience.

LEADERSHIP SKILLS
  • Manage stakeholder engagement/
    communications for projects
  • Ability to build trusted advisor relationship with senior management
  • Independent thinker with excellent decision making skills
  • Develop and manage a detailed project schedule and work plan
  • Monitor progress and make adjustments as needed
  • Predict resources needed to reach objectives and manage resources
  • Experience developing Business Analytics on the web
  • Expert experience with Office Suite (Word, Outlook, advanced Excel, advanced PowerPoint)

METHODOLOGIES
CSM® - Certified Scrum Master
SAFe® POPM - Certified Product Owner/Product Manager
Waterfall SDLC
Experiences
  • Accountable for coordinating internal resources and third party vendors for the execution of network topology projects
  • Estimated the budget, resources, and time required to complete projects
  • Managed software engineers responsible for developing three major VZB systems:
    1. Global Notifications Services (GNS)
    2. Outage and Situational Information System (OASIS)
    3. Fiber Locate Protection System (FLPS)
  • Developed, documented and refined network operation center (NOC) policies, processes, procedures, and associated systems requirements
  • Maintained call volume history, hiring, managing, coaching and evaluating personnel, partnering with peer management to ensure resolution of service issues.
  • Responsible for managing the operation of the NOC, including scheduling to meet staffing requirements
  • Directed day-to-day NOC operations
Detailed Description
  • Responsible for employee selection, career development, yearly reviews and determining compensation.
  • Provided input and development of test & implementation plans; monitored and evaluated business solutions for accuracy and managed the development of implementation plans to ensure successful project delivery.
  • Obtained operational business needs and developed high-level concept definition by eliciting, collecting, defining, and analyzing requirements.
  • Successfully implemented the above three application, managed production support on-call issues, and determined next release features.
  • Traveled throughout the US, Europe and Asia, to support the international training and implementation of this and other IT Systems.